Email support@thebrigidhearth.com for any question, bug report, or feedback. Response within a few business days.
How do I cancel my subscription?
On your iPhone: Settings → tap your name → Subscriptions → The Hearth → Cancel. Cancellation takes effect at the end of the current billing period.
I cancelled by accident — can I get a refund?
Refunds are handled by Apple, not by us. Visit reportaproblem.apple.com, find the purchase, and request a refund. Apple decides.
I subscribed but the app still shows me as Wanderer.
Open the app → Settings → tap "Restore purchases". If still wrong, sign out and back in. If still wrong after that, email us with your Apple ID email and we'll investigate.
I forgot my password.
Sign-in screen → "Forgot password" → enter your email → tap the link in the email. If the email doesn't arrive within 5 minutes, check spam, then email us.
How do I delete my account?
Settings → Delete Account. This is irreversible — all your readings, Grimoire entries, and conversations are permanently removed.
Brigid said something strange.
Brigid is an AI companion (powered by Anthropic Claude). She is knowledgeable but not infallible. Use her as a thoughtful guide, not as a source of medical, legal, or financial advice. Share concerning responses by emailing us.
The plant content — is this medical advice?
No. Plant and folk-remedy content is presented as Irish cultural and historical tradition only. Always consult a qualified healthcare professional before acting on any folk remedy, especially during pregnancy, breastfeeding, or while taking medication.
The app is presenting crisis resources to me.
If you're in distress, please reach out to a real crisis line. The numbers shown in the app are real. In Ireland: Samaritans 116 123 (free, 24/7) or Pieta House 1800 247 247. In the US: 988 Suicide & Crisis Lifeline (call or text). Anywhere else: findahelpline.com.